FAQ

What are the delivery times?

Standard delivery typically takes 3 to 5 business days depending on your location, and express delivery takes 1 to 2 days.

How can I track my order?

A confirmation email with a tracking number will be sent to you once your order has shipped.

Can I return a product?

In accordance with European legislation, you have a period of 14 days from receipt to exercise your right of withdrawal, without having to justify your decision. For manufacturing defects, contact us within 30 days of receipt and we will find a solution (replacement or refund).

Are the products compatible with all devices?

Our products are designed to be compatible with most devices. Please refer to the product page for compatibility details.

How can I contact customer service?

You can contact us via the contact form on our website. We respond within 24-48 hours.

Is my personal data protected?

Yes, your data is processed in accordance with the GDPR. Please refer to our privacy policy for more information.

What should I do if my package is lost or damaged?

Contact us immediately via the contact form with your order number. We will address the issue as soon as possible.